Billing disputes
Invoice questions, disputed charges, billing account details, and plan-related issues.
Specter Support
Get the right help routed fast.
Send support details through the same secure Specter intake path used by our contact workflow. Include the issue category, priority, account context, and contact details so the team can respond with the right information.
What to include
Full name, work email, company, and phone number
Billing dispute, bug, access, setup, integration, security, or other category
Issue subject, affected area, priority, and preferred contact method
For bugs: steps to reproduce, affected users, and any visible error message
Support Routing
Lead intake
Support requests map into the same lead destination as the contact form, with support-specific details included in the request notes.
Secure handling
Do not include passwords, full bank credentials, or unnecessary sensitive data in the message.
Existing sales or demo request?
Use the contact page for new broker, lender, merchant, partnership, or sales conversations.
Go to contact pageSubmit a support request
Support Categories
Route the issue with enough context.
The support page collects the information needed to identify the issue, prioritize it, and contact the right person back.
Bugs and product issues
Broken workflows, unexpected errors, display issues, failed actions, or reproduction steps.
Account access
Login issues, user access, permissions, workspace setup, and account ownership questions.
Setup and integrations
Onboarding, workflow configuration, lender routing, API, marketplace, and connected-service issues.
Data and security
Security concerns, privacy requests, document handling, access review, and compliance coordination.
Other requests
General support, feature requests, product questions, or anything that needs team follow-up.